What turns a booking into a false one
A false booking is made under someone else's name, from another person's number or account, as a prank, or ends in a no-show after one of those three.
The phrase sounds as though it might catch a tourist who simply got the day wrong. It does not. A booking is false only when one of four things is true: it was made in a name that is not the client's; it came from a phone number or an account that belongs to somebody else; it was made as a prank; or one of those three was followed by nobody being there.
What is not a false booking
A visitor who booked honestly and then missed the knock, because the flight landed late or the phone died at the baggage belt, has made an ordinary cancellation. It is read on the notice scale described under cancellation and refunds and nothing more follows from it.
The note the house keeps
When a booking does meet one of the four points, or a visit ends because a limit the therapist named was pressed, the house writes a short internal note. It notes the date, a line on what occurred, and the name and number behind the booking. It is kept for twelve months, it is not shown to anyone outside the house, and it decides one thing: whether a later booking from that name is taken. To object to a note, or to have it corrected or deleted, see the privacy page. Where the facts point to a criminal offence, the house may report it to the police.
Booking in your own name, from your own phone, and being in the room at the agreed hour keeps this entry irrelevant to you.